Refund and Returns Policy

Here is a professional, beautifully formatted, and legally sound Refund and Cancellation Policy page for EHD-Travel. It is meticulously structured to align perfectly with the specific 24-hour and minimum-passenger rules established in your previous documents.

🔄 Refund & Cancellation Policy | EHD-Travel

Effective Date: May 2026

At EHD-Travel (accessible via ehdtravel.com), we strive to deliver seamless and unforgettable travel experiences across Egypt. We understand that travel plans can change unexpectedly. This policy outlines our terms regarding booking cancellations, modifications, and refunds to ensure transparency and fairness for all parties.

🛑 1. Cancellations by the Client

All cancellation requests must be submitted to EHD-Travel in writing via email or our official communication channels. The date and time the written request is received will determine the applicable refund eligibility:

⏳ More than 24 hours prior to the scheduled tour: Eligible for a Full Refund, minus any non-refundable administrative fees, transaction processing fees, or costs already secured with third-party vendors (e.g., specific flight or hotel bookings).
🚨 Less than 24 hours prior to the tour or No-Show: No Refund (100% cancellation fee). Because local guides, private transportation, and entry permits are booked and fully paid for in advance, we cannot issue refunds for last-minute cancellations or non-attendance.

🌧️ 2. Cancellations by EHD-Travel

Your safety and satisfaction are our absolute priorities. EHD-Travel reserves the right to cancel or reschedule a tour under exceptional circumstances, including:

⚠️ Safety Concerns & Extreme Weather: Unforeseen conditions that jeopardize the safety of our guests.
👥 Minimum Group Size: Failure to meet the required minimum of 4 participants for group excursions.
🏛️ Force Majeure: Exceptional circumstances beyond our control (e.g., sudden site closures by authorities, political unrest).

💰 Our Guarantee: In the rare event that EHD-Travel must cancel your tour, you will be offered the choice between a 100% full refund or rescheduling the excursion for an alternative date.

⚙️ 3. Booking Modifications & Amendments

If you wish to change the date, time, or details of your confirmed booking:

🔄 Approval: Modifications are strictly subject to availability.
💵 Administrative Fee: Approved changes made to a booking may incur an administrative fee of $25 USD per person, in addition to any price differences levied by hotels, cruise lines, or local operators.

💳 4. Refund Processing

Once a refund is approved by our billing department, please note the following processing conditions:

🕒 Timeline: Refunds are typically processed within 1 to 2 business days.
🏦 Method: Approved refunds will be credited back via the original method of payment used during the booking.
📉 Banking Fees: Please note that bank transfer fees, credit card processing fees, or currency conversion fluctuations are outside our control and may be deducted from the final refund amount by your financial institution.

🛡️ 5. Travel Insurance Recommendation

Because unexpected events can happen, EHD-Travel strongly advises all travelers to purchase a comprehensive travel insurance policy before arriving in Egypt. Your insurance should ideally cover trip interruptions, personal medical emergencies, and sudden cancellations to protect your financial investment.

📞 6. Contact Our Billing Team

If you need to request a cancellation, modify an upcoming trip, or check the status of an ongoing refund, please contact us:

📞 24/7 Hotline: Available for active travelers facing immediate scheduling changes.

🌐 Website: ehdtravel.com

📧 Email: support@ehdtravel.com